Your Safety Is Our Top Priority
We maintain rigorous standards to ensure every caregiver and family on our platform is verified, vetted, and protected.
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Last updated: January 2025
Our Safety Principles
Every decision we make is guided by these core commitments.
Background Checks
Every caregiver undergoes a thorough background screening before joining the platform, including criminal record checks and reference verification.
Identity Verification
We verify government-issued IDs for all caregivers to ensure you always know exactly who is caring for your loved ones.
Certified Training
Caregivers complete mandatory training in childcare, eldercare, and first aid before they can offer services on our platform.
Ongoing Monitoring
We actively monitor platform activity and act swiftly on any reports or concerns raised by families or caregivers.
Secure Payments
All transactions are processed through our secure payment gateway. Your financial information is encrypted and never shared.
Ratings & Reviews
Our transparent review system lets families make informed choices based on real experiences from verified users.
Our Policies & Guidelines
Transparency in how we operate and protect our community.
Every caregiver applicant completes a multi-step vetting process: online application, document upload, video interview, background check, and training completion. Only candidates who pass all steps are listed on the platform.
KKER Sitters has a strict zero-tolerance policy for abuse, harassment, discrimination, or misconduct of any kind. Any verified violation results in immediate account suspension and reporting to appropriate authorities.
We collect only the data necessary to operate our service. All personal information is stored securely in compliance with applicable data protection laws. We never sell your data to third parties.
If a dispute arises between a family and a caregiver, our dedicated safety team mediates to reach a fair resolution. Families can request a refund for services not rendered as agreed.
You can report any concern directly through the platform, via email, or by phone. All reports are treated confidentially and investigated within 24–48 hours.
Have a Safety Concern?
Our safety team is available 24/7. All reports are treated with strict confidentiality.